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Risk

How do I know you'll still be around in a few years.

Why they say it. Betting on a smaller or newer vendor is a personal reputation risk for the buyer if you fold. They are asking you to help them justify the choice internally.

Do not: Do not get defensive or oversell your funding and growth, which reads as bravado and amplifies the concern.

Say this

That is a smart thing to be asking, your reputation is on the line with whatever you pick and I would ask the same. Rather than just point at funding, I would rather show you how we protect you regardless, things like data portability and contract terms so you are never trapped. Would it help if I walked you through exactly what happens to your data and access in a worst case scenario?

Then ask. What would you need to see, contract terms, references, or financials, to feel confident betting on us?

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